How to send Broadcast Messages – ChatGenie

One big feature of ChatGenie is being able to broadcast messages to your customers.

This allows merchants to engage with their community and promote their mini-app may it be for promos or discounts or just for the purpose of keeping up with your customers.

To use the Broadcast feature, simply navigate to Marketing Tools > Broadcast section in the dashboard.

There are two Message types for Broadcast: Message and One-Time Notification:

The Message Broadcasts allows merchants to send a one-time message to their customers while a One -Time Notification lets the merchant send a follow-up text after a delay.

How to send a Message Broadcast:

1. Create a new broadcast by clicking on the Add button.

2. On the Broadcast Editor Popup, provide the following:

The message of your Broadcast Notification entry (Limited to 2,000 characters)
Recipient List (You may use a Customer Segment as a recipient list here. See Customer Segment Manager)
Broadcast Date (You can schedule at a later time)

3. Once saved, you'll see the Broadcast Notification entry on the table.

4. To send the Broadcast Notification "Now", click the "Send" button on the Broadcast Notification entry that you want to send.

5. Once triggered, the customers who are included in the recipient list will receive the Broadcast Notification entry message.

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